I have received an e-mail from Bergnet in Dutch. What does it say?

Have you received an e-mail from Bergnet in the Dutch language? Then we want to inform you about the status of the transportion of your vehicle. Or we need more information from you.

What is the subject of the e-mail message that we have sent to you?

• Subject '[car make and model] is gelost op het depot'
• Subject 'Afleveradres voertuig doorgeven'
• Subject 'Afleveradres voertuig ontvangen'
• Subject 'Aanvraag transportopdracht ontvangen'
• Other subject

Subject '[car make and model] is gelost op het depot'

The subject of the e-mail translates as 'Your vehicle has been unloaded at the depot'.

It says:

We have taken your [car make and model] with registration number [reg. number] to the depot.
Your vehicle has been unloaded at the depot.

The reason for this:
Delivery address unknown

Transportation to delivery address
We will transport your vehicle to the delivery address known to us. You can see to which address we transport your vehicle. Tap the link 'inzien naar welk adres' that you will find in the e-mail, to see to which address we are transporting your vehicle.

Other reasons

There may be other reasons why we have unloaded your vehicle at the depot. For example, because your vehicle is transported to the delivery address the next day. You can call us to ask why: +31 88-888 11 00 (standard rate).

Subject 'Afleveradres voertuig doorgeven'

Did you receive an e-mail from Bergnet with the subject: 'Afleveradres voertuig doorgeven'?

The e-mail that you have received from us describes what we expect from you with regard to your vehicle. The subject of the e-mail translates as 'Provide the delivery address'.

Provide us with the delivery address

We would like to hear from you within 3 days where we can deliver your vehicle. After 3 days, storage costs will be charged to you, which can amount to as much as € 20 per day.

Is it a lease car? Then contact your leasing company to ask which address the car can be delivered to. Have the leasing company provide us with the delivery address.

Is your vehicle with us as a result of damage? First consult with your dealer or garage whether they will repair the damage to your vehicle themselves. Many dealers and garages outsource damage repair to specialist companies.

Do you want your vehicle delivered to a home address? Upon delivery of the vehicle, a signature must be given for receipt, so someone must be at home. We can agree on a delivery date, but unfortunately not a time.
The insurance company will only reimburse one transport. If you later want to have your vehicle transported from a home address to a damage repair company, dealer or garage, these costs will be at your own expense.

Do you want to give up your vehicle? Then we need a written confirmation and all parts of the registration certificate. You can visit one of our locations for this. Then we bring the vehicle and the documents to the car demolition company. The scrap yard makes the Notice of Transfer and Release of Liability, which we will send to you.

Do you want to know if your vehicle has been delivered? Then ask the people at the delivery address to call you as soon as we have delivered the vehicle.

Subject 'Afleveradres voertuig ontvangen'

The subject of the e-mail translates as 'Delivery address of vehicle received'.

It says:

Thank you for providing the delivery address of your vehicle. Bergnet strives to deliver your vehicle to the address provided within two working days.

Unfortunately, it is not possible to communicate about the delivery date and time. We therefore recommend that you ask the garage or damage repair company to call you as soon as the vehicle has been delivered.

These are the details we received from you.

Car data

License plate:
Brand:
Model/Type:

Is it a lease car?:

Delivery address details

Type of delivery address:
Name of delivery address:
Postal Code:
House number:
Street name:
Place:
E-mail address of delivery address:
Name of contact person:
Appointment between driver/owner and delivery address confirmed?

Your details

Name:
E-mail address:
Phone number:
Additional comments:

Subject 'Aanvraag transportopdracht ontvangen'

The subject of the e-mail translates as 'Transport order request received'.

It says:

Dear Mr/Mrs [Name],

Thank you very much for your request for the transportation of a vehicle. We will contact you by telephone to review the order. The price for this transport is € [amount].

Your details

Loading location
Unloading location

Type of transport
License plate
Mobile phone number
E-mail address

Haven't you paid yet? Then you can do that now, via iDEAL, PayPal, Mastercard or Visa.

Questions?

You will find answers to frequently asked questions on our website. Is the answer to your question not listed? Then you can call us. We are available day and night for personal contact: +31 88-888 11 00 (standard rate).

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